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Exceptional customer experiences yield exceptional results.

Strativity transforms Customer Experience insight into real-world action, offering corporations and brands the tools, education, and thought leadership they need to become fully—and truly—customer centric.

Transforming customer experience isn’t about fixing problems, it’s about establishing exceptional value.

Customer Experience Strategy

“Stop boring, start exciting your customers.”


20 years experience in revolutionizing  Customer Experience Management

Best selling author of 7 books


Our programs are scalable, from an organization-wide transformation to a single educational session. In every case, our clients benefit from both a measurable increase in customer satisfaction and the enhanced revenue that goes along with it.
Strativity has improved and enhanced millions of individual customer relationships. While our clients come from diverse disciplines and verticals, they all share one thing in common: the bottom-line results of ‘exceptionalized’ customer experiences.
When brands change for the better, customers aren’t the only ones who take notice.
Our work has been profiled and featured in periodicals around the world including: