Strativity

Global +1 201 808 8500

ABOUT

We succeed when our clients succeed

 

Driving a new era of customer centricity

Every business wants happy customers. But Customer Experience Management is more than just satisfaction ratings and ticket resolution times. It’s about building long-term loyalty, sustained revenue streams, brand advocacy, and personal engagement with customers.

For over a decade, Strativity Group has lead dozens of organizations around the world into a new era of customer-centricity. We take a disciplined, holistic approach to Customer Experience Management and foster deep, profound cultural changes that support both the journey of a customer and the profitability of a business.

We are expert analysts, insightful strategists, and action-oriented consultants, all focused on a single objective: building businesses by creating new value for customers, promoting excellence in customer interactions, and fostering a lasting commitment to exceptional customer experiences.

It’s time to go customer-centric
11
years of Customer Experience transformations
150+
projects for global, leading brands
220M
enhanced customer relationships
350,000
empowered employees around the world

We help clients unlock exceptional performance through four

critical facets of Customer Experience enhancement:

 

 

RESEARCH

Before an organization can transform culturally, it must be readied, operationally. Our intensive research practices yield profound and targeted insights. These insights provide the foundation for a fresh internal dialogue about Customer Experience and how it can be optimized.

CONSULTING 

Our consulting services address both an organization’s internal readiness and its external customer practices. We are master architects of Customer Experience, working in concert with our clients to redesign the customer’s journey through a brand, its offerings, and its front-facing staff.

 

COMMUNICATION

Company-wide communication plans, experience guidelines, and performance measurement tools are just a sample of the communication components we develop and deploy to ensure company-wide alignment and a measurable commitment to customer centricity.

 

EDUCATION

From one-on-one leadership coaching to organization wide educational sessions, our programs empower and inspire employees at all organizational levels to achieve exceptional results, improve the experience of every customer, and secure long-term, sustainable brand growth.

 

 

Our Locations

We maintain a global presence in business, with eight offices on four continents including our international headquarters in the Tri-State Area, USA.

Contact our offices

 

 

 

The Strativity Team

Strativity is comprised exclusively of Customer Experience experts—each a recognized thought leader in our field and singularly focused on supporting, transforming and growing our clients’ businesses.

Meet the team