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Press Releases

Improving Employee Engagement to Improve the Customer Experience

Posted: Apr 16, 2014 by Katie OConnell

HACKENSACK, N.J., April 16, 2014 – Consistently engaged employees are the key to creating better customer experiences and loyal customers, yet companies are failing at creating lasting engagement through traditional methods (i.e., survey with little follow up). This failure leads to a breach of trust with employees, increased cynicism and the proliferation of problems leadership originally […]

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Strativity Releases Benchmark Survey Results – 81% of Global Companies Are Not Committed to Customer Experience

Posted: Mar 27, 2014 by Katie OConnell

Majority of Companies Fail to Capture Economics of Customer Experience HACKENSACK, N.J., March 27, 2014 – Strativity Group, the world leader in Customer Experience Transformation, presents the results of the 2014 Customer Experience Management survey: Customer Experience in Action Study. A benchmark for Customer Experience and Customer Relationship Management professionals worldwide, the study has previously been […]

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Next Generation Customer Experience Management – Strativity’s 2014 CEM Certification Program

Posted: Feb 11, 2014 by Katie OConnell

HACKENSACK, N.J., February 11, 2014 – Strativity Group, the world leader in Customer Experience Transformation, is unveiling an enhanced, “Next Generation” CEM Certification program for 2014. Updated videos and case studies will bring a fresh perspective to the program, enabling participants to learn from Strativity’s first-hand business developments as well as up-to-date, industry-wide trends.    The […]

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Strativity Launches 2014 Customer Experience Management Global Benchmark Survey

Posted: Feb 11, 2014 by Katie OConnell

HACKENSACK, N.J., February 11, 2014 – Strativity Group, the world leader in Customer Experience Transformation, has launched the 8th Annual Customer Experience Management (CEM) Global Survey. This study is a benchmark for customer experience and customer relationship professionals worldwide and has been cited by numerous media organizations including: CNBC, Business Week, Associated Press, Fast Company, Gartner […]

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Introducing Strativity’s IMCO™ Employee Engagement Programs

Posted: Jan 29, 2014 by Katie OConnell

HACKENSACK, NJ, January 29, 2014 – Strativity Group, the world leader in Customer Experience transformation and Strategy Execution, introduces the integrated IMCO™ Employee Engagement Programs. The traditional employee engagement method – survey with little follow up – results in statistics, but companies fail to execute strategy that would uproot the issues diagnosed and actually address employee […]

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Strativity Named on Inc. 5000 List of America’s Fastest Growing Companies

Posted: Aug 30, 2013 by Lior Arussy

Strativity Group ranked among the fastest growing consulting firms August 22, 2013 (Hackensack, NJ) – Strativity, a global customer experience transformation firm, has been named to Inc. Magazine Annual Inc. 5000 ranking of America’s fastest-growing private companies. The list represents a comprehensive look at the most important segment of the economy—America’s independent-minded entrepreneurs. The Inc. […]

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Strativity Group Announces 2013 Customer Experience Management Next Generation Certification Program

Posted: Jul 17, 2013 by Lacey Stephen

With over 750 graduates, the premier CEM certification program offers new dates in US Canada and Europe.

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Stop Annoying Me – The FATAL Mistakes in Voice of Customer Programs

Posted: Mar 15, 2013 by Lacey Stephen

SALT LAKE CITY–(BUSINESS WIRE)–Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, and Strativity Group, a customer experience management consulting firm, will present the complimentary webinar Stop Annoying Me – The Fatal Mistakes in Voice of Customer (VoC) Programs on Thursday, March 14, 2013 at 11 a.m. MST (1 p.m. EST).

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Executives Define Customer Relationships As “Complacent,” According to New Survey

Posted: Mar 12, 2013 by Lacey Stephen

HACKENSACK, N.J., March 12, 2013 /PRNewswire/ — Strativity Group, Inc., a global customer experience transformation firm, today announced the release of its 2013 Corporate Love Meter, an international survey of 402 executives polled about their company’s customer relationships. Respondents scored themselves poorly, with 74% characterizing their customer relationships as an “open marriages,” meaning they fully expect customers to use competitor services.

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Strativity Launches PACE Your Performance™ Leadership Program for Customer Centric Organizations

Posted: Jan 08, 2013 by Lacey Stephen

Jan. 8, 2013 – Hackensack, NJ – Strativity Group, Inc. (, a leader in customer centric business transformation and corporate learning programs, announced today it is launching its premier PACE Your Performance™ Leadership Learning Program – a component of its Evolve Your Performance™Series.

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