Strativity

Global +1 201 808 8500

EDUCATION

Driving results by engaging employees.

 

Evolve Your Performance™

Customer Experience: Deliver Amazing Customer Experiences at Every Interaction

Program Overview 
Providing great experiences for customers is one of the key challenges facing organizations. Customers expect positive experiences and organizations need to meet these expectations at every touch point to be competitive. This interactive and inspirational education program explores the many factors that lead to a customer experience revolution and teaches employees how to instill change from within.

Through case studies and interactive exercises, participants will learn how to create and deliver delightful customer experiences that increase loyalty and customer profitability.

Program Topics

  • From product centricity to customer experiences
  • The driving forces behind a customer experience revolution
  • Customer experience principles
  • Memories and their impact on customer loyalty
  • Physical attributes and emotional engagement
  • The individual’s role in the customer’s experience

 

Duration: ½ Day – 1 Day

Target Audience: All employees

Materials: Participants will be provided with a workbook and a certificate of completion.

Customized exercises are available upon request.

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