Past Events
CEM Certification US
February 28 - March 2, 2011 Jersey City, NJ USA
CEM Certification US
October 5-7, 2010 Scottsdale, Arizona USA
Economics of Customer Experience
Sept 16, 2010 Free Webinar
Creating Breakthrough Customer Experiences
June 29-30, 2010 New York, NY
UK Book Launch: Customer Experience Strategy
June 21, 2010 London, England
Deliver Amazing Customer Experience at Every Interaction
May 17-20, 2010 Kuwait
Executive Workshop
May 17, 2010 Las Vegas, NV
Excellence in Every Action: Making Excellence a Personal Commitment
Apr 30, 2010 Puerto Rico
Embracing Empowerment: Inspire your Employees to Deliver Superior Results
Apr 29, 2010 Puerto Rico
Deliver Amazing Customer Experience at Every Interaction
Apr 28, 2010 Puerto Rico
Advanced Customer Experience for Senior Executives
Apr 19-20, 2010 Scottsdale, AZ
Customer Experience Immersion Session
Mar 25, 2010 Philadelphia, PA
Customer Experience Management
Mar 23-24, 2010 Arlington, VA
Customer Experience Management
Mar 22, 2010 Toronto, CA
Customer Experience Leadership Workshop
Mar 16-19, 2010 Morocco
Customer Experience Workshop
Mar 11, 2010 Philadelphia, PA
Customer Experience Seminar
Mar 8, 2010 Vancouver, Canada
Customer Experience Management
Mar 2-4, 2010 Barcelona, Spain
Customer Experience Management Certification
Mar 2-4, 2010 Jersey City, NJ
Customer Experience Management Certification
Feb 22-23, 2010 London, UK
Customer Experience Leadership Workshop
Feb 8-10, 2010 Arlington, VA
The World Changed In 2009. How Will You Evolve In 2010 To Meet The Expectations Of The New Customer?
Feb 3, 2010, 2PM ET Free Webcast
Delivering Amazing Customer Experiences at Every Interaction
Jan 25-26, 2010 Puerto Rico
Customer Experience Management Workshop
Jan 19, 2010 Buffalo, NY
Customer Experience
Dec 8-9, 2009 Boston, MA
Economics of Customer Experience
Nov 12, 2009 Ann Arbor, MI
Employee Excellence
Oct 27, 2009 Ann Arbor, MI
Customer Experience Management Certification
Oct 20-22, 2009 Jersey City, NJ
Customer Loyalty
Oct 13, 2009 Webcast
Employee Engagement
Oct 9, 2009 Las Vegas, NV
Smart Banking
Oct 8-9, 2009 Barcelona, Spain
Private Event
Oct 6, 2009 London, UK
Private Event
Sept 30, 2009 Cary, NC
Interactions 2009
Sept 24, 2009 Virtual Conference
Private Event
Sept 3, 2009 Ann Arbor, MI
Private Event
Sept 1, 2009 Denver, CO
Private Event
Aug 25, 2009 Montvale, NJ
Holistic Customer Experience
Aug 21, 2009 S√£o Paulo, Brazil
Private Event
Aug 19-20, 2009 Ann Arbor, MI
Private Event
Aug 13, 2009 Evanston, IL
Private Event
Aug 11, 2009 Nashville, TN
Private Event
Aug 6-7, 2009 Ann Arbor, MI
Private Event
Aug 4, 2009 Cambridge, MA
Private Event
July 29, 2009 Toronto, ON
Implementing Customer Experience Management Strategies
July 28, 2009 Vancouver, BC
Private Event
July 20, 2009 Atlanta, GA
Private Event
July 16, 2009 Ann Arbor, MI
Private Event
July 16, 2009 Ann Arbor, MI
Implementing Customer Experience Management Strategies
July 14, 2009 Toronto, On
Private Event
July 9, 2009 Ann Arbor, MI
Private Event
July 8, 2009 Spain
Private Event
July 1, 2009 Ann Arbor, MI
Private Event
June 26, 2009 Santa Barbara, CA
Private Event
June 24, 2009 Sacramento, CA
Trade Show
June 22-23, 2009 New York, NY
Private Event
June 19, 2009 Atlanta, GA
Private Event
June 16-17, 2009 Greenwood Village, CO
Private Event
June 9, 2009 Ann Arbor, MI
Passionate & Profitable
May 5, 2009 Oslo, Norway
Passionate & Profitable
Apr 6, 2009 Scottsdale, AZ
Private Event
June 26, 2008 Nottinghamshire, UK
Private Event
June 23-24, 2008 Hong Kong
Service Star 2008
June 18, 2008 CRMXchange
Service Star 2008
June 11, 2008 CRMXchange
Passionate & Profitable - Winning and Growing Through Customer Experience
June 5, 2008 Vancouver, Canada
Service Star 2008
June 4, 2008 Calgary, Canada
Passionate & Profitable - Winning and Growing Through Customer Experience
June 3, 2008 Vancouver, Canada
Passionate & Profitable - Winning and Growing Through Customer Experience
May 29, 2008 Montreal, Canada
Passionate & Profitable - Winning and Growing Through Customer Experience
May 27, 2008 Toronto, Canada
High Performance Organizations
May 19-21, 2008 Dallas, TX
Private Event
May 14, 2008 Nottingham, UK
Customer Experience Certification Program
April 30 - May 1, 2008 Teaneck, NJ
The Experience is Everyone's Job
March 27-28, 2008 Chicago, IL
The Experience is Everyone's Job
Feb 28-29, 2008 New York, NY
High Performance Organizations
Feb 13-15, 2008 Miami, FL
Private Event
Dec 3, 2007 Coral Gables, FL
Customer Experience Certification Program
Oct 31 - Nov 1, 2007 Teaneck, NJ
From Reluctance to Excitement: Boosting Employee Engagement
Oct 10, 2007 Philadelphia, PA
Developing and Executing Customer-Centric Strategy
Oct 9-10, 2007 NYC
Tradeshow
Sep 30, 2007 Orlando, FL
Excellence - The Highest Commitment to Performance
Sep 10, 2007 San Diego, CA
A Blueprint to Profitable Customer Experience Success
Aug 20, 2007 NYC
Private Event
June 25, 2007 New Jersey
Private Event
June 22, 2007 New Jersey
Private Event
June 13, 2007 Philadelphia, PA
Empowerment - Turning Every Employee into a CEO
May 21-23, 2007 Dallas, TX
The Customer Experience - Your Source of Strategic Differentiation
Apr 25-27, 2007 Cannes, France
Redefining Self-Service
Apr 18, 2007 Atlanta, GA
Doing Business Right & Now - Your Customers Won't Wait
Apr 17, 2007 Webcast
Executing Your Customer Experience Strategy with Innovating Organizational Performance
Mar 22-23, 2007 Chicago, IL
Private Event
Mar 14, 2007 Orlando, FL
Developing and Executing Customer-Centric Strategy
Mar 4-5, 2007 NYC
Executing Your Customer Experience Strategy with Innovating Organizational Performance
Mar 2, 2007 NYC
Private Event
Feb 27, 2007 Lisbon, Portugal
CRMXchange: Customer Centric Strategies — Building the Plan for Customer Profitability Webcast
Feb 27, 2007 Webcast
Call Center Demo & Conference
Feb 21, 2007 Miami, Florida
Career Coach Association
Jan 16, 2007 NYC
Sales Talk Radio
Jan 15, 2007 Webcast
Developing and Executing a Customer-centric Strategy
Dec 4-5, 2006 Washington, DC
North American Conference on Customer Management
Nov 12-15, 2006 Orlando, FL
RightNow Technologies - Keynote Speech
Nov 14, 2006 Webcast
Investing in Customer Relationships - Maximizing Value and Revenue
Oct 26, 2006 Warrensville Hts, Ohio
Beachwood Chamber of Commerce
Oct 26, 2006
Private Event
Oct 25, 2006 Paris, France
Nortel
Oct 17, 2006 Webcast
Corporate Branding Conference
Sep 28, 2006 San Francisco, CA
Ceridian University
Sep 26, 2006 Webcast
destination CRM
Sep 17-19, 2006 San Jose, CA
Keynote Speech
Sep 14, 2006 Webcast
Self-Service Conference
Aug 16, 2006 San Francisco, CA
Workshop
July 23-24, 2006 Collegeville, PA
Workshop
June 28, 2006 Toronto, Canada
AMA
June 27, 2006 Webcast
University of Pennsylvania
June 20-21, 2006 Philadelphia, PA
University of Pennsylvania
June 6-7, 2006 Philadelphia, PA
Customer Experience CosmoCommunity Conference
May 18, 2006 Long Island, NY
Call Center Demo & Conference — Customer-Centric Metrics and The New Economics of Customer Relationships
May 15-17, 2006 Hyatt Regency Grand Cypress, Orlando, FL
2006 NY HR Week & HRO World Conference & Exposition
Apr 26-27, 2006 Hilton Hotel, New York City, NY
The 2006 Customer Experience Management Conference
Mar 30-31, 2006 Chicago, IL
Nokia — Change! Evolve! Experience! Managing at the Speed of a Customer
Mar 21, 2006 London
The Fund
Mar 17, 2006 Miami, FL
The Hay Group
Mar 14, 2006 Miami, FL
Developing and Executing a Customer-centric Strategy
Mar 9-10, 2006 New York, NY
Developing and Executing a Customer-centric Strategy
Mar 9-10, 2006 New York, NY
The 2006 Customer Experience Management Conference
Mar 2-3, 2006 New York, NY
HRO World West 2006
Feb 8-9, 2006 Hyatt Regency Century Plaza, Los Angeles, CA
Call Center Demo & Conference Pre Conference workshop Empowering Your People to Deliver Great Results (And Have Fun!)
Feb 6, 2006 Austin, TX
Lockheed Martin
Feb 1, 2006 Bethesda, MD
Honeywell Aero
Jan 30, 2006 Phoenix, AZ
Honeywell Aero
Dec 15, 2005 Phoenix, AZ
Honeywell Aero
Dec 14, 2005 Pittsburgh, PA
Honeywell Aero
Dec 8-9, 2005 Bangalore, India
Developing and Executing a Customer-centric Strategy
Dec 5-6, 2005 Washington, DC
Honeywell Aero
Nov 29, 2005 Boston, MA
Honeywell Aero
Nov 16-17, 2005 Phoenix, AZ
Akibia
Nov 15, 2005 Boston, MA
Circle K International
Nov 14, 2005 Phoenix, AZ
Circle K International
Nov 14, 2005 Phoenix, AZ
Developing and Executing a Customer-centric Strategy
Oct 10-11, 2005 New York City, NY
NABRTI
Oct 7, 2005 New York City, NY
AARM
Sep 7, 2005 Toronto, Canada
Change! Evolve! Experience! - The Secrets to Successful Customer Experience Strategy
Jul 27, 2005 Tel-Aviv, Israel
Innovating IT
Jun 16, 2005 Chicago, IL
Passionate & Profitable for small businesses
Jun 16, 2005 Webinar
Customer Experience Strategies
Jun 7, 2005 Rocky Hill, CT
Customer Experience Strategies
Jun 6, 2005 Rocky Hill, CT
Investing in Relationships
May 25, 2005 Newton, MA
Investing in Relationships
May 24, 2005 Trumbull, CT
Investing in Relationships
May 23, 2005 Rocky Hill, CT
Delight or Sell - Customer Experience as a Competitive Selling Asset
May 19, 2005 Stockholm, Sweden
The Art Of Profit
May 18, 2005 Stockholm, Sweden
Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
May 11, 2005 Toronto, Canada
American Management Association - Developing and Executing a Customer- Centric Strategy
Nov-15, 2004 Washington DC
American Management Association - Course for Presidents and CEOs
Nov 11, 2004 San Francisco, CA
Northern American Conference on Customer Management - The Path to Profitable Relationships
Nov 9, 2004 Orlando, FL
American Management Association - Developing and Executing a Customer- Centric Strategy
Oct 14, 2004 New York, NY
American Management Association - Developing and Executing a Customer- Centric Strategy
Sep 20, 2004 Atlanta, GA
DCI's Customer Relationship Management Conference - Everyone Owns the Customer
Sep 1, 2004 San Francisco, CA
DCI's Customer Relationship Management Conference - The Fundamentals of Customer Experience Management
Aug 30, 2004 San Francisco, CA
SAP NetWeaver World Tour, Information Innovation
2004 Brussels, Caracas, San Juan, Copenhagen & Seoul
American Management Association, Developing and Executing Customer-Centric Strategy
May 20, 2004 San Francisco, CA
American Management Association, Developing and Executing Customer-Centric Strategy
Apr 15, 2004 Chicago, IL
Customer Experience Management Webcast in conjunction with Customersat.com
Mar 30, 2004 New York, NY
American Management Association, Developing and Executing Customer-Centric Strategy
Mar 10, 2004 New York, NY
Customer Experience Management Seminar
Mar 10, 2004 Tel Aviv, Israel
Customer Experience Strategies Seminar
Dec 4, 2003 Cleveland, OH
Customer Experience Management (CEM) Course Worldwide Seminar Tour
Mar-Nov 2003 Multiple Locations
IQPC/Call Center Exchange, Motivating, Training & Coaching CSR's for Improved Call Center Performance
Nov 11, 2003 Dallas, TX
Call Center Demo & Conference
Oct 22, 2003 Scottsdale, AZ
CRM Congress
Oct 1, 2003 Sao Paulo, Brazil
Measuring & Benchmarking Customer Service Conference
Jun 25, 2003 San Francisco, CA
Measuring & Benchmarking Customer Service Conference
Jun 25, 2003 San Francisco, CA
Passionate & Profitable
May 5, 2009 Oslo, Norway
Passionate & Profitable
May 5, 2009 Oslo, Norway
Passionate & Profitable
Apr 6, 2009 Scottsdale, AZ
Contact Center Asia
Mar 12, 2003 Singapore
Call Center 2003
Feb 12, 2003 Las Vegas, NV
