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“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

News and Updates – March 2014

Posted: Mar 25, 2014 by Katie OConnell

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Customer Experience Management Certification – Register Today 

Customer Experience isn’t a nice to have. Leading companies don’t invest in the experience they deliver because they are philanthropic. Companies that invest in customer experience are rewarded with greater customer loyalty, which translates into great profitability.CEM cert logo 2 

Get Customer Experience Management Certified at one of our upcoming CEM events! 

If you’re not located in the US, or have global offices, please click here to read more info on our upcoming London event. 

Upcoming dates: 

April 8-10: New York Metro Area

October 21-23: Orlando, FL

November 11-13: London, UK


 

Customer Experience in Action – Benchmark Survey Results Coming Soon 

We’ll be releasing the results of our 2014 Customer Experience Management Survey later this surveyweek. All survey participants will receive a complimentary copy of the survey report. We’ll be posting links to a results overview on our Twitter and Linkedin accounts. Connect with us to stay updated!  

Conducted in February, we collected responses from corporate executives around the world. The study explores organizations’ commitment to customer experience, as well as strategy execution and the impact it delivers. 

 

 

Enter to Win a Free Workshop on Customer Experience Management  

win customer knows bestClick here to enter to win a free Strativity CEM workshop for up to 40 people.

Clicktools, a Strativity partner, is running the promotion. 

The winner will be announced by June 13, 2014.
 


 

Employee Engagement: Proven Methods for Lasting Impact  
all-hands-on-deck

Our webcast is now available on demand! Click here and create a free Human Capital Institute (hci.org) profile to watch. 

You can gain access to hundreds of free content items on HCI, including more Strativity content! Simply visit the Employee Engagement section of their website for free article downloads authored by Lior Arussy and Strativity. New Strativity content is posted each month. 

 


 

Strativity…on YouTube?  

Yes, we are! 

New videos of Lior Arussy speaking about Strategy Execution and Innovation are available!

Ski JumpWatch: Customer Centricity as a Strategic Transformation – The Execution Blueprint

Watch: Performance Innovation: Creating A Culture of Innovation Everywhere

 


 

Thank you for your continued support. 

- The Strativity Team

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