Strativity Group launches SelectCustomerForum.com, first executive exchange forum for senior executives looking to tackle customer strategy issues
Parsippany, NJ July 5, 2006, Strativity Group today announced a new contract with ICMI to bring its new Evolve™ Your Performance education series to ICMI's industry-leading customer service conferences in 2007. The education programs will be offered to participants as a pre-conference program.
Evolve™ Your Performance is a new education series which targets customer-facing managers. At the heart of the Evolve™ series are three key programs: Experience, Empowerment, and Excellence. Interlinked, these components create a unique formula for developing vision and executing excellent performance. The programs are designed to inspire and inform managers with methods to maximize employee engagement at work, which results in higher quality performance. Going beyond skills and motivation training, Evolve™ is designed to help employees reach their peak performance and deliver superior results. Evolve™ education programs are experiential and geared to disseminate ideas and insight through interactive sessions.
"We are excited to collaborate with Strativity in this unique education program," said Ted Hopton, ICMI's Director of Membership Services. "Excellence and empowerment are the next frontier organizations will be facing. These education programs perfectly complement our conferences and add a new dimension of learning for our attendees," Hopton added.
The new education series is also available to organizations as on site seminars and can be customized to the client's specific needs and industry. Each education program lasts four hours and can accommodate up to 50 participants. For more information visit www.StrativityGroup.com
About Strativity Group, Inc.
Strativity Group, Inc. is a global consulting firm advising organizations on creating lasting, profitable relationships with their customers and employees through the transformation of their strategies and execution to revolve around the customer experience. Customer Experience Management (CEM) strategies enable companies to create true competitive advantage by moving the strategic focus from product to customer. Strativity Group, Inc. works with both Global 2000 companies as well as emerging businesses around the world. Our clients include Nokia, Computer Associates, SAP, American Management Association, Seagate Technology, Honeywell, Siemens, Dimension Data, FedEx, CATIC, Circle K, University of Pennsylvania, The Fund, Capital One, Jacada, Wyeth, Sage, Herbalife, Akibia, National, Lockheed Martin, Crown Plaza Hotels & Resorts and Nordea.
About the International Customer Management Institute
The International Customer Management Institute (ICMI) is one of the call center industry's most established and respected organizations. Founded in 1985, ICMI delivered the industry's first management-level conferences, educational programs and publications.
While ICMI's path-breaking work continues, the mission remains much the same: to provide resources and expertise that help individuals and organizations improve operational performance, attain superior business results and increase the strategic value of their customer contact services. Today's ICMI melds the traditional focus on consulting, training, and high-level engagement with CMP Technology's strength in media and events to create a powerful one-stop-shop resource. Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the industry's most trusted source for:
- Consulting
- Training
- Publications
- Events
- Professional Membership
Through constant innovation and research, ICMI's consulting and training services have become the industry's gold standard. ICMI publications, such as Call Center Magazine and Call Center Management Review, and events, including the Annual Call Center Exhibition (ACCE) and Call Center Demo and Conference, continue to lead the industry. And ICMI's growing membership community now includes professionals representing organizations in over 50 countries. For more information, visit
http://www.icmi.com.