Aligning Every One
The Challenge:
A business-to-business (B2B) financial services division of a Fortune 100 organization was facing the challenge of building buy in and acceptance for a customer-centric strategy among its different divisions.
The Project:
Strativity Group customized its customer experience education program to fit the organization’s specific challenges and strategy.
Customer Experience Training – provided to all employees
Sales Training – provided to all sales people
Customer Strategy Assessment – how to adapt to customer-centric organization
Custom executive training workshops
Delivering the Results:
Generated excitement and inspiration for employees
Increased buy in among non customer facing groups
Organization had a greater commitment to customer-centricity following the project