Knowledge

Press Releases

9/15/2009 - Strativity Group and Verint Witness Actionable Solutions announce joint webcast: Customer Experience: Does Customer Loyalty Still Exist?
8/04/2009 - Consumers are willing to pay for exceptional customer experiences even in Tough Economic Times
6/18/2009 - Strativity Group Introduces new eBook: Exceptional Service
5/26/2009 - Strativity Group Releases 2009 Global Customer Experience Management Benchmark Study
5/13/2009 - Strativity Group Announces New Dates for the Customer Experience Management Certification Program
2/18/2009 - Strativity Group Introduces New Customer Experience Educational Book Series
2/3/2009 - Announcing Performance Excellence™ - Customer Experience Best Practices Database
1/27/2009 - Strativity Group Launches Customer Experience Management Academy - Online Learning Series
1/22/2009 - Strativity Group Launches New Customer Experience Innovation Workshops
1/14/2009 - Strativity Group to Address UW E-Business Consortium at University of Wisconsin
1/7/2009 - Strativity Group Launches Its Next Generation Customer Experience Diagnostic
12/16/2008 - Strativity Group Announces New Dates for the Customer Experience Management Certification Program
7/9/2008 - Strativity Group Announces New Dates for the Customer Experience Management Certification Program
6/19/2008 - Strativity Launches Economics of Customer Experience™
5/14/2008 - The Excellence Myth Inhibits People's Performance
5/8/2008 - "Companies Fail To Define and Deliver Complete Customer Experience" A New Strativity Group Global CEM Benchmark Study Discovers
4/1/2008 - CRMXchange and Strativity Group to Produce Internet's First--and Only--CRM/Contact Center Reality Game Show
8/29/2007 - Strativity Group Launches the First Customer Experience Management Certification Program
5/21/2007 - Attorneys Report Same Volume of Real Estate Transactions Year over Year according to CATIC Report
2/14/2007 - "Our Customer Relationships are Dysfunctional" Admit a Majority of Executives in Strativity CEM Study
1/4/2007 - Strativity Group Announces a Strategic Partnership with Izo System
9/18/2006 - Strativity Group Releases "Discovering the Real Answers" A Groundbreaking Study on the New Realities of the Customer Survey and its Implications
9/12/2006 - CATIC® Sponsors New Attorney Business Index
9/5/2006 - Strativity Group Launches SelectCustomerForum.com, First Executive Exchange Forum for Senior Executives Looking to Tackle Customer Strategy Issues
7/5/2006 - ICMI will include Evolve™ Your Performance Education Series in 2007
6/26/2006 - SharedBook Retains Strativity Group to Work on Customer Experience Marketing and Strategy Program
4/11/2006 - Announcing Experience 360™ – The Complete Customer Experience Health Check
2/14/2006 - "We Do Not Love Customers" Admit a Majority of Executives in Strativity CEM Study
9/13/2005 - Why Don't They Sell? - Because They Are Not Sold! Announcing A New Employee Performance Diagnostic Tool
6/13/2005 - AARM and Strativity Group Announce Cooperation
4/12/2005 - New Diagnostic Tool Bridges Gap between Customer Expectation and Employee Execution
2/14/2005 - Majority of Senior Executives Claim They Do Not Deserve Their Customer's Loyalty and Fail to Understand the Economics of Relationships, According to Global Survey
12/13/2004 - The Reinvention of IT - Evolution from Commodity to Innovative Business Driver