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Customer Experience Management Research

We keep our finger on the pulse of CEM in many different organizations by quantitatively evaluating the key issues, challenges and strategic imperatives that drive companies to implement customer centric strategies and invest in customer experience management. Read in these studies how companies are evolving and how some challenges seem to remain the same.

• Recent Customer Experience Management Benchmark Study
• 2006 Customer Experience Management Survey
• 2005 Customer Experience Management Survey
• 2004 Customer Experience Management Survey
• 2003 Customer Experience Management Survey