Strativity

Global +1 201 808 8500

RESEARCH & CONSULTING

Every customer experience can be a profitable one.

Results from the bottom line, up

At Strativity, consulting isn’t an academic pursuit. Our consulting services are designed to yield measurable, meaningful results across all key customer experience touch points: from employee engagement to customer satisfaction and from resource allocation to bottom-line profitability.

Catalyze employees, and customers will follow

The quality of a customer’s experience—and the likeliness of that customer to become a long-term source of revenue—depends on employee interactions.

Our processes, diagnostic tools, and research initiatives identify and quantify opportunities to enhance those interactions, assess an organization’s readiness to pursue them, and usher in a new, organization-wide culture of customer centricity.

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  • Results from the bottom line, up

    DISCOVER
    Our discovery and assessment diagnostic tools define the customer’s experience. Insights define best practices, set the strategic course, and ready an organization for change.
    Discover

    DESIGN
    The design phase of our work provides structure, goals, benchmarks, and guides to increase both the efficacy of the process and the alignment of an organization.
    Design

    DEVELOP THE BUSINESS CASE
    Customer Experience is more than enhancing customer satisfaction—it’s a business imperative. By developing the business case for exceptional customer experiences.
    Develop

    DEPLOY
    Our deployment process is measured and disciplined to ensure that an organization’s transformation is uniform and contiguous.
    Deploy

    SUSTAIN
    The commitment to exceptional customer experiences must be ongoing. That’s why we’ve developed programs which refresh and realign employees and leadership.
    Sustain

    Our programs are scalable, from an organization-wide transformation to a single educational session. In every case, our clients benefit from both a measurable increase in customer satisfaction and the enhanced revenue that goes along with it.