Webcasts | |
| 3/18/2008 |
The Economics of Customer Relationships
CRMXchange |
| 10/30/2007 |
Serving the Uncompromising Customer with Uncompromising Experiences
RightNow Technologies |
| 4/17/2007 |
Doing Business Right Now - Your Customers Won't Wait
RightNow Technologies |
| 10/17/2006 |
Creating the Financial Formula to Realize the Critical Path to Success - October 2006
Nortel |
| 9/14/2006 |
Making Customer Experience a Reality: Five Steps from Vision to Execution
|
| 2/7/2006 |
"Creating the Financial Case for an Effective Customer Contact Center" Presented - February 06
Nortel |
| 7/28/2004 |
Employee Experiences with an Impact
Jacada |
| 12/26/2002 |
CEM in Action As heard on United Airlines and American Airlines
(Audio) Sky Radio |
Radio Interviews | |
 |
SalesTalk with Russ Lombardo: Do You Really Love Your Customers? A Blueprint for Customer Experience Success |